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Free PDF Valid SAP - C_OCM_2503 - SAP Certified Associate - Organizational Change Management Latest Test Labs

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SAP Certified Associate - Organizational Change Management Sample Questions (Q14-Q19):

NEW QUESTION # 14
How would you carry out a high-level change impact analysis?

A. Conduct interviews and workshops with key project stakeholders
B. Analyze the differences between as-is and to-be processes
C. Set up a survey within the project team
D. Define and assess key change impact metrics

Answer: A

Explanation:
A high-level change impact analysis (CIA) in SAP OCM gathers broad insights early on. Option C is correct because interviews and workshops with stakeholders (e.g., business leads) provide a comprehensive view of impacts across units. Option A is incorrect-surveys are too narrow and project-team focused. Option B is part of detailed CIA, not high-level. Option D is a follow-up, not the method itself. SAP emphasizes stakeholder engagement for high-level CIA.
"Conduct high-level change impact analysis through stakeholder interviews and workshops to assess broad impacts" (SAP Activate, OCM Workstream, Prepare Phase).

NEW QUESTION # 15
What are characteristics of suitable interview partners for a change assessment? Note: There are 2 correct answers to this question.

A. They should have previous experience with change management to provide advice regarding appropriate activities
B. They should know the company well to answer questions based on experience of previouschanges
C. They should already have a good overview of the cloud project, its strategic goals, and the possible impacts
D. They should be on an employee level, because they can act as representatives of this large stakeholder group

Answer: B,C

Explanation:
Change assessment interviews in SAP OCM (Prepare phase) require informed respondents. Option C is correct because partners with an overview of the project-its goals (e.g., cost reduction) and impacts (e.g., process shifts)-can provide strategic insights, often leaders or key users briefed early. Option D is correct as company knowledge (e.g., past change successes/failures) enables contextual answers, grounding feedback in organizational reality-e.g., "We struggled with training last time." Option A is incorrect-employee-level staff may represent users but often lack the broad perspective needed; key users suffice. Option B is incorrect; OCM experience is helpful but not required-interviewees provide data, not advice. SAP OCM seeks knowledgeable, experienced voices.
"Suitable interview partners have project overview and company experience to offer informed insights for the change assessment" (SAP OCM Framework, Interview Partner Selection).

NEW QUESTION # 16
What are typical change management practices to foster innovation adoption during the run phase of a cloud solution? Note: There are 3 correct answers to this question.

A. Motivate the change agents to support the impacted user groups
B. Provide learning and enablement offerings for the impacted user groups
C. Adapt the workplace environment of the impacted user groups
D. Assess the change impacts of new releases for the impacted user groups
E. Communicate the changes related to new releases to the impacted user groups

Answer: B,D,E

Explanation:
In the SAP Activate Run phase, change management sustains adoption as cloud solutions (e.g., S/4HANA Cloud) evolve with regular releases. Option A is correct because assessing change impacts of new releases (e.
g., new features' effects on processes) ensures proactive planning for user adaptation, a continuous task in cloud environments. Option D is correct as providing learning and enablement offerings (e.g., webinars, tutorials) equips users to adopt innovations, addressing skill gaps post-go-live. Option E is correct because communicating release changes (e.g., via newsletters) keeps users informed, reducing resistance and encouraging uptake.
Option B is incorrect-motivating change agents is ongoing but not specific to innovation adoption;their role is broader. Option C is incorrect; adapting the workplace environment (e.g., physical setups) is rare in cloud contexts, which focus on system/process changes. SAP OCM emphasizes impact assessment, enablement, and communication for ongoing adoption.
"In the Run phase, foster innovation adoption by assessing release impacts, providing enablement offerings, and communicating changes to impacted users" (SAP Activate, Run Phase OCM Practices).

NEW QUESTION # 17
Which aspects are usually documented in a communication channel analysis? Note: There are 3 correct answers to this question.

A. Estimated costs per change communication activity via the channel
B. Frequency of use and owner of the channel
C. Degree of standardization required for the channel
D. Stakeholders or stakeholder groups targeted by the channel
E. Name and short description of the channel

Answer: B,D,E

Explanation:
A communication channel analysis in SAP OCM evaluates how channels support change communication.
Option C is correct because naming and describing each channel (e.g., "intranet - company news portal") clarifies its purpose and reach. Option D is correct as frequency of use (e.g., weekly updates) and ownership (e.g., HR team) define operational details and accountability. Option E is correct because identifying target stakeholders (e.g., key users, managers) ensures messages align with audience needs.
Option A is incorrect-"degree of standardization" is vague and not a standard aspect; channels are assessed for effectiveness, not uniformity. Option B is incorrect; while costs might be considered, they're not typically documented per activity in this analysis-budgeting is separate. SAP OCM uses this analysis to optimize communication delivery.
"A communication channel analysis documents channel names and descriptions, frequency and ownership, and targeted stakeholder groups to ensure effective messaging" (SAP OCM Framework,Communication Planning).

NEW QUESTION # 18
Which advice fosters a successful delivery of change communication activities? Note: There are 2 correct answers to this question.

A. Develop a compelling, comprehensive change story.
B. Don't overcommunicate.
C. Focus on digital communication channels.
D. Go for a good communication mix.

Answer: A,D

Explanation:
Effective change communication in SAP projects balances reach and clarity. Option A is correctbecause a mix of channels (e.g., emails, workshops, videos) ensures broad coverage and suits different preferences. Option D is correct as a compelling change story articulates the "why" and "what" of the project, fostering buy-in.
Option B is incorrect-while overcommunication can overwhelm, the advice to "not overcommunicate" lacks specificity and isn't a proactive strategy. Option C is also incorrect; over-reliance on digital channels may exclude non-digital users and isn't universally effective.
Extract from SAP OCM Concepts: SAP OCM emphasizes a varied communication approach and a strong narrative to drive engagement (SAP OCM Framework).

NEW QUESTION # 19
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