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Cisco Renewals Manager Sample Questions (Q65-Q70):

NEW QUESTION # 65
Which statement is the most accurate description of the Health Index?

A. a measurement tool for resolving specific product quality issues and adoption barriers
B. an ongoing measurement of several key customer health indicators
C. a tool for service providers to determine what stage of the lifecycle to offering training solutions
D. an ongoing measurement of customer sentiment

Answer: B

Explanation:
the Health Index is:
An ongoing measurement of several key customer health indicators, such as adoption, satisfaction, retention, and expansion A tool that helps Cisco and partners monitor and improve customer outcomes and experiences A score that ranges from 0 to 100, where higher scores indicate better health

NEW QUESTION # 66
Which strategy contributes to the successful renewal of service contracts?

A. Offer discounts.
B. Lock in revenue streams through co-termination.
C. Communicate product performance, pricing, and position.
D. Discount multi-year service agreements.

Answer: C

NEW QUESTION # 67
Which service offering helps define the IT vision and strategy of the customer?

A. optimization
B. training
C. advisory
D. support

Answer: C

Explanation:
According to the Cisco website1, advisory services from Cisco and their partners provide expert guidance and data-driven insights to help customers architect and optimize their IT environment. Advisory services can help customers with:
IT strategy and planning
Business and technology alignment
IT governance and operating models
IT transformation and innovation
IT performance and optimization

NEW QUESTION # 68
Which statement best describes an Ask the Expert session?

A. A pre-recorded webinar from an expert
B. A one on one coaching engagement covering specific use cases
C. A hosted educational webinar with live expert Q and A
D. A 24-7 phone line providing expert advice

Answer: D

NEW QUESTION # 69
Who do Renewals Managers (RMs) work with?

A. RMs work by themselves to develop a high level view customer requirements and objectives.
B. RMs work with service delivery teams and monitor engagements.
C. RMs work with pre-sales engineers and build customer solutions.
D. RMs work with account managers to drive ongoing revenue risk assessments and plays.

Answer: D

Explanation:
According to the Cisco website1, RMs work with account managers to drive ongoing revenue risk assessments and plays, which include:
* Identifying and prioritizing renewal opportunities
* Developing and executing renewal strategies
* Negotiating and closing renewal deals
* Collaborating with other Cisco teams and partners to ensure customer satisfaction and retention References: 1: Cisco Renewals Manager - Cisco

NEW QUESTION # 70
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