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SAP C_C4H51_2405 Exam Syllabus Topics:

Topic
Details

Topic 1

Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.

Topic 2

Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.

Topic 3

Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.

Topic 4

Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q36-Q41):

NEW QUESTION # 36
Which elements are used to calculate the due dates defined in service level agreements (SLAs)? Note: There are 2 correct answers to this question.

A. Service contract
B. Working calendar
C. Maintenance plan
D. Operating hours

Answer: B,D

NEW QUESTION # 37
Which action should an administrator take to get a system bug fixed within SAP Service Cloud?

A. Create an incident.
B. Report a ticket.
C. Send an email to SAP Cloud Support.
D. Implement the provided Hot Fix number.

Answer: A

NEW QUESTION # 38
Which master data is synchronized bidirectionally between SAP S/4HANA and SAP Service Cloud?

A. Account
B. Employee
C. Product
D. Account hierarchy

Answer: A

NEW QUESTION # 39
What steps must you take to set up SAP Knowledge Central by NICE as your knowledge base? Note: There are 2 correct answers to this question.

A. Create a validation rule.
B. Create knowledge base articles in SAP Service Cloud.
C. Create a Web service with SAP Knowledge Central by NICE.
D. Configure the relevant question in scoping.

Answer: C,D

NEW QUESTION # 40
Which of the following are benefits of ticket hierarchies in SAP Service Cloud? Note: There are 2 correct answers to this question.

A. Opening the main ticket allows you to see all the connected sub-tickets.
B. You can change the status of multiple sub-tickets from the main ticket.
C. You can link multiple tickets to a customer hierarchy using the Grouping feature.
D. Changing the customer in the main ticket updates the customers in the related sub-tickets.

Answer: A,B

NEW QUESTION # 41
......

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